Your Questions, Our Answers
Find quick answers about our products, shipping, and global services.
1. What services do you offer for international buyers?
We provide end-to-end solutions, including product sourcing, factory verification, factory visits, quality inspection, export documentation, logistics, and e-commerce store support (Shopify, Amazon, etc.).
2. How do you source products from China?
We work with a network of verified factories across major Chinese manufacturing hubs. Our sourcing process includes market research, factory comparison, sample testing, and price negotiation to ensure the best balance between quality and cost.
3. Can you help me find private-label or custom-branded products?
Absolutely. We specialize in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services — from logo printing and packaging design to complete brand customization.
4. How do you ensure product quality before shipping?
We conduct on-site factory audits and third-party quality inspections before shipment. Detailed reports, videos, and photos are shared with you to verify quality before final payment or delivery.
5. What are the shipping options and delivery times?
We provide multiple logistics solutions:
Air Freight: 10–15 business days
Sea Freight: 35–40 business days
Land Freight: 25–35 business days
6. Can you handle customs clearance and export documentation?
Yes. Our logistics partners manage customs paperwork, export declarations, and import duties to ensure a smooth, hassle-free process for our clients.
7. Do you support e-commerce businesses (Amazon, Shopify, etc.)?
Yes. We help e-commerce sellers with product sourcing, labeling, barcoding (FBA compliance), packaging, and direct warehouse delivery to Amazon FBA centers or other fulfillment hubs.
8. What is the minimum order quantity (MOQ)?
MOQ depends on the product category and manufacturer. Some items have low MOQ (as few as 50–100 units), while others may require bulk purchases. We help you negotiate flexible terms with suppliers.
9. How do payments work?
We offer secure payment options via bank transfer in BDT, RMB, and USD. For large orders, payments are usually split into stages: Deposit + Balance after inspection.
10. Can you arrange samples before placing a bulk order?
Yes, we always recommend ordering samples first to verify quality, materials, and specifications before mass production begins.
11. How do I start working with you?
Simply contact us with your product requirements or idea, and we’ll:
Deposit 10,000 TK for product sourcing
Identify a potential factory
Provide quotations
Arrange sampling and negotiation
Finalize sourcing, production, and delivery
12. What if I receive defective or wrong products?
We perform strict quality checks and accountability measures. In case of issues, we support refunds, replacements, or factory dispute resolution on your behalf.
13. Can you help with packaging design and branding?
Yes, we have an in-house design team that can create custom packaging, logo, labels, and product manuals to strengthen your brand image.
14. How do corporate clients benefit from your services?
Corporate clients enjoy bulk pricing, dedicated account management, warehouse storage, custom packaging, and full logistics visibility for continuous product supply.
15. Do you provide business invoices and tax documentation?
Yes, we issue official pro forma invoices, commercial invoices, and tax documentation compliant with Chinese export regulations.
16. Do you have your own warehouse in China?
Yes, we operate secure warehouses in Guangzhou, Yiwu, and Shenzhen for product inspection, storage, labeling, repacking, and cargo consolidation.